Sensible Home Warranty Complaints
Some time ago I posted about the importance of home warranties and about the Sensible Home Warranty company in particular. Since then, I have received a few complaints from people who were less than happy with the service they received from this company and so I decided that I would re-post on this issue and try to discuss some of the Sensible Home Warranty complaints I have heard.
Check with Friends and Neighbors For Their Recommendations
Unfortunately, it seems that there may be some discrepancy between the actual branches, with some getting a five-star review and others not. This is somewhat the same with many different companies and institutions. For example, you may have a great customer experience with one branch of a company and a poor experience with another. My suggestion, if you are looking for a home warranty company to work with, is to ask friends and neighbors for their recommendations. There will often also be local online forums where you can ask for recommendations.
Read the Fine Print
In some instances it seems that there were clauses or points mentioned in the fine print that were not immediately noticed and failing to adhere to those requirements meant the warranty was void. While this is unfortunate, especially in situations where the details are not clearly spelled out, it is always up to the person signing the contract to thoroughly read through all fine print.
Contact Better Business Bureau
If you feel your claim was handled unjustly get in contact with the BBB. They list the company on their website, http://www.bbb.org/reno/business-reviews/home-warranty-plans/sensible-home-warranty-in-sparks-nv-90007878 and they give them a C+ rating. If you visit this site you will see that the main thing affecting their rating was that there were 85 complaints filed against the company. To their credit, it appears that they responded to 84 of those complaints and they were resolved. So, if you feel you have a legitimate complaint, contacting BBB about it may be the best way to get your complaint resolved.
Take Your Time Choosing The Right Company
It can take time to find the right home warranty company, but it is definitely worth taking the extra time needed in order to find a company that will work well for you. It is often a good idea to read what others have had to say via online reviews. Of course, when reading online reviews you will get a wide variety of different opinions and often a lot of complaints as opposed to many good reviews.
In looking over quite a few Sensible Home Warranty reviews it seems that the main Sensible Home warranty complaints are regarding their not having service people available to come to your home and thus asking you to arrange for someone to come to do the work. Unfortunately, sometimes the claims took a long time to be refunded or because the repair work wasn’t done according to their specifications the claim was refused. I would not feel that comfortable arranging for someone else to come in and to the work specifically because they may not be aware of all of the details regarding the warranty and what is and is not considered acceptable.
In summary I would caution you to choose your home warranty company carefully. If possible, look for someone who has a good reputation in your local area by asking friends and neighbors who they would recommend (or who they would recommend you stay away from!) Read the fine print carefully before signing a contract. If you do have problems with any company, file a complaint against them with BBB as there is probably a much better chance of it being resolved than if you try to do it yourself.